Without a doubt, through the course of our daily lives, whether it is in the workplace, in our social lives or perhaps even as we are just out shopping we are going to encounter people who display difficult behaviour and we have to deal with it somehow.

We all react differently when coping with difficult people and knowing how to exhibit and control our own behaviour, when these situations arise can be tricky to get right.

In the workplace and in business it is perhaps even more important to know how to react in certain situations with certain people, where career future may be at stake for both you and the other person involved in a difficult confrontation.

Bullying is also far too prevalent in many work places and the topic of bullying can be a real minefield to deal with. Many people simply don't know what to do if they are bullied or manipulated at work and often end up suffering in silence as a result.

Learning how to react to complaints is also crucially important, where the outcome may upset a finely balanced working environment.

Bearing all these things in mind, it is welcoming to know that courses can be taken in which skills and techniques, specifically centred and focused on dealing with difficult peoplecan be learned.

Learning and understanding different kinds of difficult behaviour and personality types underpins the rest of the course in which you can learn what makes people tick when these difficult situations arise and how then to approach each individual based on the knowledge acquired.